Responsible Gaming at xx789

Our Approach to Responsible Gaming

xx789 operates on a simple principle: gambling is a form of entertainment, not a way to make money. When you play at xx789, you are spending money on an activity with uncertain outcomes — just like going to a cricket match or a cinema. We want that activity to remain enjoyable.

Responsible gaming at xx789 covers three areas: keeping underage players off the platform, giving adults the tools to manage their own play, and providing a clear path to help when gambling stops being fun and starts causing harm.

These are not just policies on paper. The tools described below are built into your account and can be activated any time from the account settings panel or by contacting our 24/7 Live Chat team.

Age Verification

You must be at least 18 years old to register and play at xx789. This is a hard rule with no exceptions.

During registration we ask for your date of birth. Before your first withdrawal, full KYC (Know Your Customer) verification is required. Acceptable documents are:

• National ID Card (NID)
• Passport
• Driving Licence

KYC review takes up to 24 hours. Any account where the holder is found to be under 18 will be immediately closed and any funds returned to the payment source after verification. If you suspect a minor is using your account or device to gamble, contact our Live Chat team straight away.

Spotting a Problem Early

Problem gambling rarely starts with a single dramatic moment. It usually builds gradually. The warning signs below are based on widely recognised assessment frameworks. Be honest with yourself — no one else can see your answers.

• You spend more time or money gambling than you planned to.
• You try to win back money you have already lost ("chasing losses").
• Gambling is the first thing you think about when you wake up or during idle moments.
• You feel restless or irritable when you are not gambling.
• You hide your gambling activity from family or friends.
• You have borrowed money or sold something to fund gambling.
• Gambling has caused arguments at home or affected your work.
• You feel that you need to bet larger amounts to get the same excitement.

If two or more of the above feel familiar, we strongly encourage you to use at least one of the account tools below, and consider reaching out to a support organisation.

Account Tools You Can Use

All of the following tools are available to every registered xx789 player at no cost. They take effect immediately unless a time delay is specified in the table below.

If you want to increase a limit, the new higher limit will only apply after 48 hours. This built-in delay gives you time to reconsider. Decreases and blocks always apply right away with no delay.

Self-Exclusion Process

Self-exclusion is the strongest tool available. When your account is self-excluded:

• You cannot log in to place bets or access the casino.
• xx789 will not send you any promotional emails or SMS messages during the exclusion period.
• Any balance in your account at the time of exclusion will be held safely and can be withdrawn after identity verification.
• Opening a new xx789 account during an active self-exclusion is a breach of our Terms and Conditions. Any such account will be closed and winnings forfeited.

How to Request Self-Exclusion

1. Open the 24/7 Live Chat from any page on xx789.
2. Tell the agent you want to self-exclude and specify the duration: 6 months, 1 year, 2 years, 5 years or permanent.
3. The agent will confirm your identity and process the request. Your account will be blocked within 1 hour.
4. You will receive a confirmation message to your registered contact once the exclusion is active.

Reactivation After Self-Exclusion

For periods of 6 months to 5 years, you may request reactivation after the full exclusion period has passed. Reactivation is not automatic — you must contact Live Chat and confirm you want to resume play. There is a mandatory 24-hour reflection period before the account reopens. Permanent self-exclusion cannot be reversed.

Protecting Vulnerable People

If you share a device with others — particularly children or family members who may be at risk — there are practical steps you can take:

• Use a unique, strong password that others on the device cannot guess.
• Never save your password in a shared browser profile.
• Log out completely after every session, especially on shared mobile phones.
• Consider installing parental control or content-filtering software on shared devices. Tools like Google Family Link restrict access to gambling sites by category.

If a family member or friend is showing signs of problem gambling, the most helpful thing you can do is listen without judgment, avoid giving them money, and gently encourage them to use the support resources listed below.

Getting Help and Support

xx789's Live Chat team is trained to handle responsible gaming requests with care and without judgment. For independent counselling and crisis support, the following channels are available:

Frequently Asked Questions

Can I set a deposit limit before I make my first deposit?

Yes. You can set a deposit limit immediately after completing registration, before you make any deposit at all. Go to Account Settings → Limits, or ask our Live Chat team to apply a limit on your behalf. The limit takes effect instantly.

What happens to my wallet balance when I self-exclude?

Your balance is frozen and kept safely in your account. You cannot place bets, but you can still log in to request a withdrawal. The withdrawal will be processed after standard KYC verification. Minimum withdrawal is ৳1,100 and payouts are typically processed within 3 minutes once approved.

Can I increase my deposit limit the same day I set it?

No. Increasing a deposit limit requires a mandatory 48-hour cooling-off period from the time you submit the request. This is intentional — it gives you time to reconsider. Decreasing a limit or setting a new lower limit always applies immediately.

How do I know my account is fully excluded and not just paused?

Once self-exclusion is processed, you will receive a confirmation message to your registered contact. You can also attempt to log in — a self-excluded account will display a clear message confirming the exclusion is active and show the end date (or "Permanent"). If you have any doubt, contact Live Chat and ask an agent to confirm your account status.

What if I open a new account during my self-exclusion?

Opening a second account while a self-exclusion is active breaches xx789's Terms and Conditions. When detected, the new account will be closed immediately, any deposits returned to the payment source, and any winnings accrued during that period will be forfeited. This policy exists to protect you, not to penalise you.

Is the Live Chat team really available at any hour in Bangladesh?

Yes. xx789 provides 24/7 Live Chat support, which includes UTC+06 (Bangladesh Standard Time) overnight hours. If you need to request a tool, ask a question, or simply talk to someone about whether gambling is becoming a problem, the chat is open around the clock, every day of the year.