xx789 Frequently Asked Questions

Go to xx789 Register and fill in your mobile number, a strong password, and your preferred currency (BDT). Tick the age-confirmation box and tap Register Now. Your account is active immediately — you can deposit and play straight away.

No. xx789 allows one account per person, per household and per device. If you accidentally create a duplicate, contact live chat immediately so support can merge or close the extra account before it triggers an automatic penalty.

You must be 18 years old or older. During KYC verification, xx789 checks your National ID Card (NID), Passport, or Driving Licence to confirm your age and identity before releasing any withdrawal.

On the login page, tap Forgot Password. Enter the mobile number linked to your account. You will receive an OTP (one-time password) by SMS. Enter that code, then set a new password. The whole process takes under two minutes.

Accounts are temporarily locked after several consecutive failed login attempts. Wait 15 minutes, then try again with the correct password. If the account is still locked, start a live chat session and the support team will unlock it after a quick identity check.

The minimum deposit is ৳150. There is no maximum deposit limit set by xx789, though your mobile banking provider (bKash, Nagad, etc.) may have their own daily transfer caps.

Most deposits arrive in your xx789 wallet within 4 minutes of sending the payment via bKash, Nagad, Rocket or Upay. Bank Transfer deposits may take longer depending on your bank's processing schedule. If a deposit does not arrive after 15 minutes, send the transaction reference number to live chat for a manual check.

xx789 currently supports: bKash, Nagad, Rocket, Upay, and Bank Transfer. All these methods work for both deposits and withdrawals. xx789 does not currently support crypto or international card payments.

The minimum single withdrawal is ৳1,100. The maximum you can withdraw in one day is ৳225,000. Higher daily limits are available for Gold, Ruby and Sapphire VIP members — see the VIP page for the full breakdown.

Standard withdrawals are processed in around 3 minutes. Your first-ever withdrawal may take up to 6 hours due to a one-time identity check. All subsequent withdrawals skip that step and go through at the normal speed.

KYC must be completed before your first withdrawal. You can play and deposit without completing KYC, but you will not be able to cash out until your identity document has been reviewed and approved. Submit your document early to avoid delays when you decide to withdraw.

Deposit at least ৳150 for the first time and xx789 adds 160% on top — so a ৳1,000 deposit becomes ৳2,600 in total. The bonus amount (৳1,600 in this example) is credited separately and must be wagered 18 times before you can withdraw it. You have 7 days to meet the requirement.

Bets placed on slots, crash games, fishing games and most table games count in full toward the 18× rollover. Some low-margin live casino bets (such as Baccarat Banker bets) may count at a reduced rate. Check the full terms at xx789 Bonus & VIP for the complete game-contribution list.

Yes. xx789 runs a 29% reload bonus on subsequent deposits. There is also a daily cashback of 1.3% on net losses, which is credited automatically — no opt-in needed. VIP members receive higher cashback rates up to 1.9%.

The RTP (Return to Player) percentage is displayed on each game's information card in the lobby at xx789. For example, Money Coming by Evolution has an RTP of 97.7%, while Dragon of Demons by JILI sits at 95.5%. Higher RTP means the game pays back more over the long run.

Yes. xx789 covers international cricket including BPL, IPL, T20 World Cup and ODI series. Markets include match winner, top batsman, over-by-over runs, and live in-play options during the match. Use the Cricket section in the main lobby to browse current fixtures.

Visit the xx789 App page on your Android phone, tap Download APK, and open the file once it downloads. If your phone blocks the install, go to Settings → Security → Allow from this source and try again. The app does not require a Play Store account.

An iOS-specific app is not currently available. iPhone and iPad users can open xx789 in the Safari browser for full functionality. The mobile website adjusts to any screen size and supports bKash and Nagad payments without needing an app install.

Use the Live Chat button inside your account — it is available 24 hours a day, 7 days a week. Live chat is the fastest channel; most queries are resolved within a few minutes. For non-urgent matters, you can also submit a request through the Help Center form in your account dashboard.

xx789 provides deposit limits, session time reminders and self-exclusion options. To set any of these, go to Account Settings → Responsible Gaming after logging in, or ask a live chat agent to apply a limit on your behalf. xx789 does not allow players under 18 to open an account.